We recommend ordering a sample to experience the quality first hand. You can request samples on our Sample Page or on the page of your chosen design.

Please note that samples are not personalized, and as they are pre-printed, we may not have an exact colour match for your scheme. However, we will do our best to send the closest shade available.

To keep your planning on track, we suggest ordering your save-the-dates as soon as your date and venue are secured. Invitations, along with any enclosure cards like RSVPs, should ideally be ordered about six months before the wedding. For "on-the-day" items such as menus, programs, or seating charts, aim to place your order around six weeks in advance.

These timelines are what we recommend at Willow and Silk to ensure a smooth process. However, we know that plans can change, and if needed, we may be able to accommodate rush orders, depending on our schedule. Just reach out to discuss before placing a rush order!

1.Choose Your Design

Feel free to browse the website and find the designs that resonate with you. Whether they feature floral elements, eucalyptus, minimalist styles, or a rustic touch. Remember, we can customize any design to suit your theme and style—whether it’s adjusting the colours, fonts, or layout, we can tailor it to match your theme perfectly.

2.Choose Your Product

Choose Your Wedding Stationery Type – whether it’s Invitations, Save the Date Cards, Info Cards, Wedding Signs or Menus. We provide a variety of options to complement the tone and style of your wedding day."

3.Place your Order

We’ve made the process as simple as possible while offering maximum flexibility, allowing you to fully express yourself through your stationery. To avoid selecting the wrong options or missing any by accident, be sure to review each step carefully as you make your choices. Detailed descriptions of all options are provided in the listing.

4.Send us you details and information

The best way to send us your stationery details is by emailing: saleswillowandsilk@gmail.com. As a small, family-run business, we take pride in giving personal attention to every order that comes into our inbox. Don’t worry if you’d like to make changes to your design—just let us know and we will e more than happy to help.

5.Await your Personalised Digital Sample

After we receive your information, we’ll start creating your proofs, which usually takes about 2-5 working days, depending on your needs. Once you receive the proofs, please review them carefully and let us know if you need any changes. The time for revisions will vary based on your requests, but we’ll do our best to send updated proofs quickly. When you’re satisfied with everything, simply give us the green light to print. Remember to double-check all details, as your stationery will print exactly as shown in the proofs!

6. Approve or Amend

Once we have your information, we’ll start creating your proofs. Depending on your preferences this process usually takes 2-5 working days. After receiving the proofs, review them thoroughly and request any necessary changes if necessary . The revision timeline will vary based on the changes you make, but we’ll work quickly to provide updated proofs. When you're fully satisfied, give us the green light to print. Be sure to check every detail carefully, as the final product will be printed exactly as shown in the proofs!

7. Print and Dispatch

Your stationery will be delivered by selected couriers or by Royal Mail. We will provide you with shipping information where possible so that you can track your order. Lead Times for Printing: Tailored designs - 1 to 2 weeks Bespoke designs - 2 to 3 weeks ​Turnaround times depend on a range of things including quantity, print method and client response times. I do everything in my power to ensure a speedy turnaround from receiving the order to having the stationery in your hands.

Yes,

all of our stationery is professionally printed, which means we follow the minimum order requirements set by our printing partner.

Generally, the minimum order for most items is 20 of each item type. This requirement applies per item, so, for example, 20 would mean 20 day invitations. For larger orders, we may be able to work with our printers to adjust minimums, so please feel free to reach out and ask! Additionally, some on-the-day items don’t have a minimum order requirement.

A standard order usually takes 2 – 3 weeks from order to despatch. This does rely on prompt information and payment from clients.

However, please officially allow 14 working days from proof approval to dispatch.

During our busy times, this may be longer, and out of season this may be less. All orders are produced on a strictly first come first served basis, so orders are better placed sooner rather than later!

If workload allows we may be able to take on rush orders. Please contact us before placing an order.

As you won’t officially know the number of your attending guests when you order everything, you can estimate the ‘on the day stationery’ quantities required. We can alter these nearer the wedding day when you have your definite numbers. Also, when you place your order for everything, you do not need to have all the wording information or guest details etc for the ‘on the day stationery’ . We will request this when we need it.

Yes we do, from save the date cards right through to thank you cards. We also have table plans and wedding signs, to finish the look. All the items are thoughtfully created to carry your vision through and beautifully coordinate your wedding day.

Each wedding is unique, but as a guide most orders we take include the following:

Save the date cards

Daytime invitations

RSVP cards

Menu choices cards

Guest information cards

Evening only invitations

Evening guest information cards

(Religious ceremony) Order of service booklets

Order of the day sign

Welcome sign

Table Plan

Place cards

Table number or name cards

Table menus

Thank you cards

Our plain matching ( white or ivory) envelopes are included where appropriate.

The price also includes all artwork, some customisation of the design, proofing with 5 subsequent reviews, printing, finishing and assembly.

We strongly advise you to order an extra few items in case you need them. We recommend 10% additional items.

You can order extras, however the minimum order applies. This may mean that those 2 invitations you need cost far more than the originals!

You can only cancel within 48 hours of ordering. After this time preparation of your stationery will have begun.

If an order is cancelled after this time for any reason, as work will have started, any monies paid will not be refunded. Please see a more detailed explanation and any exceptions to this, in our terms and conditions.

Since all orders are personalised, we cannot accept returns.

If your items arrive and do not meet acceptable standards, we will investigate thoroughly and, at our discretion, work with you to find a solution. Any items clearly damaged in transit or containing errors on our part will be replaced. You can review our full terms here. Please note that, as all items are custom-made, 'distance selling' regulations do not apply.

After the initial enquiry, and an order being placed, we work together to create your stationery. You may feel the design is perfect as it is, but to make it more personal to you this may mean changing the colours, or adding elements etc. You don’t need to have any design knowledge, we are here to help you with ideas and suggestions.

Yes

We will talk you through the options for colour changes when you order. All colours of the fonts can be changes but some floral arranging are not edible, if you need some particular colour of floral arrangement please get in touch and we will be more than happy to help.

Yes we do :) Please get in touch and we will be more than happy to help.

Yes we do. We have lots of pretty extras to give your stationery that little bit of luxury.

Colour envelopes Vellum wraps Wax Seals Ribbons Organic silk ribbon Metal Eyelets Paper clips and tiny split pins

Absolutely,

Its a additional service that we offer and we just need a spreadsheet with the names on and we will do the rest. Please get in touch for prices

You get to see a digital version of your stationery. This shows the items at the correct size (or scaled down accurately). This will show the colours and any customisations made and will also be used for the placement and proofreading of your stationery wording.

We are unable to send a printed copy of your stationery at this time.

Yes, we offer a complete bespoke design service! Our custom design process allows us to work closely with you to create wedding stationery that perfectly reflects your style, theme, and vision. From initial concept and color palette selection to font choices and finishing touches, we ensure each element is tailored to suit your unique celebration.

After an initial consultation to discuss your ideas, we’ll develop design drafts for your review, making adjustments as needed until you’re completely satisfied. This service covers everything from invitations and RSVP cards to signage and on-the-day stationery. Our goal is to make your wedding stationery an unforgettable part of your big day!

Yes if it is in the same style as the rest of your stationery. If you have an idea, let’s have a chat to see whether we can create it.

As examples, in the past we have done, lottery ticket holders, tissue wraps, vow booklets and such like.

Yes we do. You can either have the same style as your day invitations or change the design to be different but to match your wedding theme and the rest of your stationery

Yes, we do table plans and signs to match each collection.

We can print whatever you like on the signs, and they are available in sizes A5 up to A1.

Yes we do, please get in touch with us and your request.

Yes, they do .